EVERYTHING YOU NEED TO KNOW

Privacy.

PRIVACY POLICY

INTRODUCTION
At RockRidge, we’re committed to respecting and protecting your privacy. We follow the New Zealand Privacy Act 2020 (the Act) when handling your personal information — which is any information that can identify you as an individual.

This policy explains how we collect, use, share, and safeguard your personal details. It doesn’t limit any of your rights under the Act. For more on your privacy rights, visit www.privacy.org.nz.

CHANGES TO THIS POLICY
We may update this policy occasionally. Any changes will be published here on our website and will take effect from the date they’re posted.

WHERE WE GET YOUR INFORMATION
We may collect personal information directly from you, such as when you:

  • use our website or services

  • get in touch with us via phone, email, or other channels

  • sign up for a newsletter or complete a form

  • book or purchase anything through RockRidge

We may also gather information from third parties, but only if you’ve given permission or the information is publicly available. Whenever possible, we aim to collect information from you directly.

HOW WE USE YOUR INFORMATION
We use your personal information to:
   

  • confirm your identity

  • deliver our products and services

  • keep you updated with news or promotions (only if you’ve opted in)

  • improve what we offer based on feedback and usage

  • respond to questions or concerns, including complaints

  • carry out anonymised research or data analysis

  • meet legal requirements and protect our rights

We’ll only use your information in ways permitted by the Act or with your consent.

WHEN WE SHARE YOUR INFORMATION
We may share your personal information with:
   

  • trusted service providers who help us operate (like website hosts or email platforms)

  • third parties providing anonymised data analysis

  • other RockRidge-related businesses (if applicable)

  • regulatory bodies or government agencies, if legally required

  • anyone else you've authorised us to share it with

Some of these partners may be based outside of New Zealand, which means your information might be stored or processed overseas.

KEEPING YOUR INFORMATION SAFE
We take reasonable steps to protect your information from loss, unauthorised access, or misuse. However, please note that no data transmission over the internet can be guaranteed as 100% secure.

ACCESSING OR UPDATING YOUR INFORMATION
You’re entitled to access any personal information we hold about you, and you can ask us to correct it if it’s wrong. We may need proof of identity before processing your request.

If a correction isn’t possible, we’ll make a note of your request on the file. We may charge a reasonable fee if your request involves significant work, but we’ll always let you know first.

To request access or a correction, please email us at hello@rockridge.nz with your details and the nature of your request.

USING THE INTERNET
We take reasonable precautions to keep our website secure, but sending personal information over the internet is done at your own risk.

If you click on links to other websites from our site, please be aware they will have their own privacy policies. We encourage you to review them before sharing personal information.

GET IN TOUCH
Questions about this privacy policy or how we handle your information?
Email us any time at hello@rockridge.nz